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Gift Cards Frequently Asked Questions

Buying a Gift Card:

Using Your Gift Card (Gift Certificate):

What is Mereb gift card?

Mereb.com.et gift cards can be used to buy almost any item sold on Mereb.com.et. You can buy gift cards for any amount between $5.00 and $5,000.00, and print your gift cards from home or send them by e-mail or physical mail anywhere in the world. If you've received a gift card and enter the claim code on an order or in Your Account at Mereb.com.et, we'll keep the balance in Your Account for use on future purchases.

How do I order a gift card?

Mereb.com.et offers you multiple ordering options so you can choose the one that's best for you.

Ordering Customized Gift Cards
  1. Visit our Gift Cards page.
  2. Click the Buy now button for the type of gift card you want to purchase (e-mail, print at home, or paper gift card via mail).
  3. Choose the type of gift card you want to purchase (e-mail, print at home, or paper gift card via mail) and enter the desired gift card amount, a personalized message, and delivery information if requested.
  4. Click the Add to cart button. The gift card will be added to the "Shopping cart" box.
  5. If you'd like to order another gift card before checking out, complete the order form again and click the Add to cart button. When you're finished adding gift cards to your order, click the Proceed to Checkout button.
  6. Sign in with your Mereb.com.et account e-mail address and password.
  7. Provide payment and other shipping information depending on the type of gift card you order for your purchase and click the Continue button.
  8. Review your order and click the Place your order button to complete your purchase.
Ordering Gift Cards with other items

If you'd like to purchase Mereb gift card while shopping for other items, you can add gift cards of selected dollar values to your Shopping Cart. Simply search for "Mereb Gift Card" in the Search field at the top of any Mereb.com.et page, click on the gift card offer you'd like to buy, and click the Add to Cart button. The only restriction will be you can select only “Send a gift card by mail ” option for delivery.

To see the options available, start here and choose the dollar amount you'd like from the drop-down menu.

We'll send you a confirmation e-mail after you place your order.

When will the gift card arrive?

  • E-mail gift cards: These generally arrive instantly within few minutes once we approve your payment and given the order date is current. (Keep in mind that, on rare occasions, the process can take up to 24 hours in verifying you payment.) If you wish, you can also specify a delivery date up to 1 year in advance of the purchase date.
  • Print at Home gift cards: You can print your Mereb.com.et gift card from the order summary in Your Account. Visiting the link in the e-mail will pull up your gift card for printing. If you visit Your Account to print, we'll display a Print gift card(s) button when your gift card is ready. Printable gift cards are usually available to print within few minutes of order.
  • Paper gift cards: Gift cards purchased with mail option will be delivered via the shipping method you choose during checkout.

How do I print a gift card at home?

When you choose the "Print at home" option for your Mereb.com.et gift card, we create a list of gift card specific to your order that you can access from the Order Summary in Your Account.

Here's where you can access and print your gift card when it is ready:

  • Thank You screen: A link to "View your order and print your Mereb.com.et Gift Card(s)" appears on the order confirmation screen.
  • Your Account: You can navigate to the Order Summary by visiting Your Account at Your Orders section, select appropriate order date from the drop down menu and click on the View your order link next to the order. On the gift card Order Summary, click the Print gift card(s) button. If the button isn't available, your gift card is still processing. If you wait a few minutes and refresh the page, the button should appear.
Reprinting Gift Cards

You can print your gift card as many times as needed until the code is redeemed to an Mereb.com.et account, but the code it contains can only be redeemed once. When the gift card has been redeemed to Mereb.com.et account, the Print gift card(s) button will no longer be available in the Order Summary.

What are mailed gift cards?

Mailed gift cards arrive in a card printed with the information you entered into the order form. We'll ship it to the shipping address you select during the order process.

How do I manage the delivery date for e-mail gift cards?

The delivery date is displayed at the top of the Order Summary. If the delivery date is incorrect, you'll need to cancel the gift card order and place a new order.

To view or cancel the scheduled delivery for an e-mail gift card:

  1. Visit Your Account.
  2. Sign in using the e-mail address and password associated with your Mereb.com.et account.
  3. Click "Manage Scheduled E-Mail Gift Cards" in the Payment section.
  4. Click the View or Cancel Order button.

To complete cancellation of a scheduled e-mail gift card, click the Need to cancel an item? link and then click the Delete link on the next page.

Can I send an e-card with an e-mail gift card?

Mereb.com.et does not offer, but you can order e-mailed, mailed, or print-at-home gift cards through the Mereb.com.et website. You can also go to HDgreetings and other e-card sellers to send an e-card.

Help! My gift card order didn't arrive.

Tracking your gift card purchase and getting a replacement for gift cards that do not arrive depends on what type of gift card you purchased and how it was sent.

You can view all order details, including the shipment tracking information, in Your Account at Mereb.com.et.

If your gift card order doesn't arrive, please contact us.

If you purchased a gift card that was sent via e-mail and it doesn't arrive, you can follow the instructions below for resending your gift card. Some e-mail providers give users the option of blocking all e-mail messages that originate outside of their domain. You may want to check with your recipient first to make sure their e-mail is configured to accept e-mails from Mereb.com.et.

To reissue a gift card you purchased:

  1. Visit the gift card Order Summary in Your Account.
  2. Sign in using the e-mail address and password associated with your Mereb.com.et account.
  3. Click "Resend it!" on the Order Summary.
  4. Review the information regarding the gift card to be resend, and follow the instructions on the page.

Note: If you do not see a Resend button, please contact us.

How do I use my gift card?

First, locate your claim code on the e-mail or paper gift card you received. If you have a plastic gift card, you may need to scratch off the covering on the back of the card to reveal the claim code (the claim code is not the same as the 16-digit card number).

If you're not ready to make a purchase: You can redeem the gift card to your account.

  1. Go to Your Account.
  2. Sign in with your e-mail address and password.
  3. Click "Apply a gift certificate/card to your balance".
  4. Enter your claim code and click "Redeem now". Your funds will automatically be applied to your next order.

If you're placing an order through the Shopping Cart: Enter the code on the order form and click "Apply":

If you're placing an order with Express Checkout: Click the "Change Payment Method" link on the order review and placement page.

Then, enter the code in the Payment section on the next page:

I accidentally deleted my gift card; can you send me another one?

Please contact us with the following information:

  • order number (if possible)
  • giver's name and recipient's name
  • physical or e-mail address to which the gift card was sent

We'll contact you by e-mail once we have canceled the original gift card and issued a new one.

I'm having trouble using my gift card to place an order. What am I doing wrong?

Are you receiving an error message that says the gift card has already been redeemed? Once you've entered the claim code on our site, we'll keep the balance in your account for use on future purchases, and you don't need to enter the claim code again.

To confirm that the funds are already on your account, check your current gift certificate balance through Your Account. If the funds don't show up there, you might have more than one Mereb.com.et account; please contact us.

What happens to the rest of my gift card if I don't use it all at once?

Once you've entered the claim code on our site, we'll keep the balance in your account for use on future purchases, so you don't need to enter the claim code again when you place your next order.

If your order total is more than your gift card funds, you'll need to pay for the rest with a credit card.

 
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